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Shipping & Returns Shipping & Returns
Shipping Information

Making an Order
All orders for Crystal Earth Spirit are placed via the online crystal shop on our website Crystal Shop Once an order is placed your items are reserved while payment is taken via PayPal, a secure and safe, third party payment system. Once payment is received by Crystal Earth Spirit your order will be packed and shipped within 7 days.

Why do we use PayPal?
PayPal is a fast and secure way to send and receive money without showing your financial information. PayPal is a convenient way to pay for goods online and is recognised worldwide. Once you have set up your free online PayPal account you are able to make fast and secure payments for goods over the internet at any time because you don’t have to re-enter for financial information each time. PayPal is a third party payment system that allows you the customer to make secure internet payments and us the vendor to collect money easily and without problems. Your PayPal account is linked to your credit card, debit card or bank account. In this way the customers can pay quickly and easily without disclosing financial information.

Where do we ship to?
Crystal Earth Spirit is based in NSW, Australia. We post Australia wide as well as to: New Zealand, USA, Canada and the UK. If you are ordering from outside the above mentioned areas, we suggest you make a small order first and see if it arrives safely before ordering again. We recommend that all of our customers take out the insurance option on their orders to ensure safe delivery.

Average Shipping Cost
Shipping cost within Australia start from:
0 to 500g – from $8.50
500 to 1kg – from $16.95
Estimated postage costs above include a $2.00 handling fee for packaging.
Prices are only an estimate and will vary depending on location, size and weight of order. Overseas orders calculated at international shipping rates through Australia Post.

Method of Delivery
Crystal Earth Spirit uses Australia Post to send out orders. Postage costs will vary depending on destination, weight and size. We recommend that all customers take out insurance when making an order. Please Note: Crystal Earth Spirit does rely on Australia Post for delivery and unfortunately delays may occur that are beyond our control. We are not liable for delays whatsoever. In some urgent deliveries courier services may be used.

Insurance
Crystal Earth Spirit recommends that all customers take out insurance for their orders. Crystal Earth Spirit cannot be held liable for any orders that do not arrive or arrive damaged. If loss or damage does occur and you have insurance on your order a claim can be made with Australia Post and the customer can be reimbursed for the cost of the goods ordered when the insurance money is received. Please Note: That this can take quite some time for the paperwork to be processes by Australia Post.

Loss or Damages
Occasionally parcels get lost or damaged in the mail, if this does occur and you have taken out insurance on your order we are able to make a claim through the postal company, Australia Post for a reimbursement for the cost of the goods ordered. As stated above under Insurance, time frames for reimbursement can take quite some time. If however you choose not to take insurance out on your order, Crystal Earth Spirit cannot be held liable for loss or damage of your order. Crystal Earth Spirit will endeavour to wrap everything securely to keep it safe in transit. If any goods are broken or damaged when your order arrives, and you have taken out insurance on your order, please check all packaging see if it has been opened or torn and photograph any damaged packaging or goods and send the pictures to us so that a claim can be made with Australia Post. We will advise you on whether we can replace the item or claim a reimbursement of your goods for you through Australia Post.

Refunds and Returns
Crystal Earth Spirit does not allow refunds or returns for a change in mind on the goods you have ordered. If however your order has been lost or damaged during transit and you have taken out the appropriate insurance, we can make a claim on your behalf for a reimbursement of the cost of your order through Australia Post. Please Note: Time frame for reimbursement can take some time. However if you choose not to take insurance out on your order, Crystal Earth Spirit cannot be held liable for loss or damage of your order and no refund will be paid.

Privacy
All details provided by the customer to Crystal Earth Spirit will only be used to contact you in relation to the order you have made. Crystal Earth Spirit does not sell or pass on any of its customer details to any other organisations or third party. Your email may be retained and used by Crystal Earth Spirit to notify customers of new stock arrivals and specials. If you do not wish to be contacted via email, please let us know and we can delete you from our email list.
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