Shipping
* IMPORTANT - Covid-19 Update
As a result of the current Covid-19 pandemic being experienced worldwide international sales (outside of Australia) are experiencing some delays. Before you order, please look at the link below to understand estimated shipping times to your country/zone. We apologize for any inconvenience and will update this message as things change. Domestic sales within Australia are unaffected but some delays are being experienced.
For up to date estimates on shipping times to your country please visit the below link.
Shipping InformationAll orders for Crystal Earth Spirit are placed via the online Crystal Shop. Once an order is placed your items are reserved while payment is taken via PayPal or Shopify, these are secure and safe, third party payment systems. Once payment is received by Crystal Earth Spirit your order will be packed and shipped within 2-4 days.
Where do we ship to?
Crystal Earth Spirit is based on the Central Coast of NSW, Australia. We post Australia wide and to New Zealand, USA, Canada and the UK, as well as Worldwide.
Shipping Methods and times
All our products are shipped using Australia Post.
Australia:
Express Post: 1-2 days ( max weight 20kg)
Parcel Post: 1-5 days ( max weight 20kg)
*Business days once order has been shipped
International:
Express: 4-6 days* ( max weight 20kg)
Economy Air: 6-10 days* ( max 2kg )
Standard 5-10 days* ( max weight 20kg)
*Business days once order has been shipped
Average Shipping Cost Australia
Shipping cost within Australia start from:
0 to 500g – from $9.95* Standard
500 to 1kg – from $15.80* Standard
*Estimated postage costs above include a $1.00 handling and packaging fee.
Average Shipping Cost for International
Shipping cost Internationally start from:
0 to 500g - from $ 18.00* Economy Air to USA
500 to 1kg - ( Shipping times will vary greatly depending on your country and you package weight. Please use our SHIPPING CALCULATOR located on the shopping cart page to get an accurate shipping cost)
*Estimated postage costs above include a $2.00 handling fee for packaging.
Do I need an account with Crystal Earth Spirit?
You do not need to create an account to purchase items.
Why do we use PayPal?
PayPal is a fast and secure way to send and receive money without showing your financial information. PayPal is a convenient way to pay for goods online and is recognised worldwide. PayPal is a third party payment system that allows you the customer to make secure internet payments and us the vendor to collect money easily and without problems. Your PayPal account is linked to your credit card, debit card or bank account. In this way the customers can pay quickly and easily without disclosing financial information.
Loss or Damages
Occasionally parcels get lost or damaged in the mail, if an item arrives damaged, please notify us immediately providing images of the damaged item and we will provide a replacement or offer a refund after reviewing the situation.
If your order has been lost during transit and it is covered by the appropriate insurance, we can make a claim on your behalf for a reimbursement of the cost of your order through Australia Post. Please Note: This process and reimbursement can take some time.
Returns
Crystal Earth Spirit does not allow refunds or returns for a change in mind on the goods you have ordered, and we are unable to offer refunds as a result of delayed shipping.
Privacy
All details provided by the customer to Crystal Earth Spirit will only be used to contact you in relation to the order you have made. Crystal Earth Spirit does not sell or pass on any of its customer details to any other organisations or third parties. Your email may be retained and used by Crystal Earth Spirit to notify customers of new stock arrivals and specials. If you do not wish to be contacted via email, please let us know and we can delete you from our email list.